Does the TRANSIT LINE come with a warranty?
Yes they do. All our products come with a standard warranty of two years after purchase. During this period we will fix all faults that fall under the statutory warranty obligation. The warranty does not cover damages caused by misuse, normal wear and tear or damages caused by external impacts.
Last updated: July 12, 2018 09:22
Can I pledge more then once?
On Kickstarter, it’s only possible to pledge for a project once from a single account. Accordingly, backers can only choose one reward tier per pledge. You can, however, change your pledge amount and reward selection for as long as a project is live.
Last updated: July 12, 2018 09:22
Can I order multiple packs or bags
In order to add additional bags or add-ons to your pledge simply increase it by the following amounts:
KEYCHAIN: €5 COMPRESSION / CARRY STRAPS: €15 SLING POCKET: €45 ROLL TOP MESSENGER BAG (incl. COURIER STRAP): €145 TRAVEL PACK: €169
At the end of the campaign you will also have the chance to add other Heimplanet products to your order. You will see.
Last updated: July 12, 2018 09:22
Does the ROLL TOP MESSENGER BAG come with the COURIER STRAP?
YES - on KICKSTARTER every ROLL TOP MESSENGER BAG comes with the COURIER STRAP. If you pledge for the ROLL TOP MESSENGER BAG you will be sure to get 1x ROLL TOP MESSENGER BAG including SIMPLE STRAP) and 1x COURIER STRAP
Last updated: July 12, 2018 09:22
Are your bags waterproof
Most of the materials incorporated in the TRANSIT LINE are in fact waterproof. However, in order to call a backpack “waterproof” it would need to be 100% submergible, which these are not. Still, we like to call them “weatherproof” due to the materials’ properties and the use of things like the water resistant YKK Zippers. There is an excellent article on this topic on Carryology, going into detail on this topic, which we highly recommend: http://www.carryology.com/liking/industry/waterproof-vs-water-resistant/
We hope this answers your question to your satisfaction. Otherwise, feel free to contact us directly at [email protected] to receive a more elaborate answer.
Last updated: July 12, 2018 09:22
Do you offer a rain cover for your TRANSIT LINE bags?
No - we do not offer a rain cover for the TRANSIT LINE because all items of the TRANSIT LINE are highly water-resistant and you are save for 99% of the situations. The rare 1% of heavy rain you would benefit from a rain cover are situations we are sure you will seek protection to cover yourself anyway.
Last updated: July 12, 2018 09:22
Where are your bags manufactured?
The TRANSIT LINE will be manufactured in Vietnam. We have worked together with our production partner for several years now and regularily visit the factory in order to be able to gurantee the desired quality standard and human working conditions.
Last updated: July 12, 2018 09:22
What laptop size fits in the ROLL TOP MESSENGER BAG and the TRAVEL PACK?
They both fit a 15.6 inch laptop just right. However you will be able to fit a larger one in the TRAVEL PACK but the velcro closure wouldn’t close properly anymore (maximum size of the laptop compartment is 45x30cm / 18x12 inches). We know a lot of people don’t used the velcro closure anyway. So it’s up to you.
Last updated: July 12, 2018 09:30
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.